Date and Time SubmittedHow likely are you to recommend Hilton Head National RV Resort to a friend?1. How did you hear about Hilton Head National RV Resort?2. Please rate your reservation booking experience.2b. Comment (please specify)3. Upon your arrival at Hilton Head National RV Resort, how efficient was the check-in process?3b. Comment (please specify)4. Was your interaction with our valet service a positive and helpful experience?4b. Comment (please specify)5. During your stay did your interactions with our Resort Team exceed your expectations?5b. Comment (please specify)6. Please rate your impression of the site you stayed on? (list site number in the comments section below if you wish)6b. Comment (please specify)7. Did the cleanliness and overall upkeep of the Resort meet your expectations? Please share additional details below.7b. Comment (please specify)8. If you were a guest at Waters Edge how satisfied were you with the accommodations in this adults-only area?8b. Comment (please specify)9. How satisfied were you with the selection of goods at the Retail Store at the Main Clubhouse?9b. Comment (please specify)10. Did our Dog Park and Dog Wash meet your expectations as a pet-friendly Resort?10b. Comment (please specify)11. Would you return to the Resort and/or recommend us to friends and family?11b. Comment (please specify)12. Did you use our Food and Beverage Services? If yes please answer the remaining questions.13. How was your Food and Beverage experience while at Hilton Head National RV Resort?13b. Comment (please specify)14. Was our waitstaff for Food and Beverage attentive to your needs while at the Resort?14b. Comment (please specify)15. Were your expectations met in a timely manner when it came to Food and Beverage?15b. Comment (please specify)16. Were your expectations of cleanliness met in our Food and Beverage department?16b. Comment (please specify)17. Overall, how was your experience with Food and Beverage?17b. Comment (please specify)
03/21/2023 11:14:12 AM
10
My brother
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Very friendly & efficient
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
#325 it was HUGE! By far, the easiest site I've ever pulled into.
⭐⭐⭐⭐⭐ (5/5)
Immaculate
Not a Waters Edge guest
Didn't use
Didn't use
⭐⭐⭐⭐⭐ (5/5)
A little pricey but very nice
No
03/21/2023 11:10:42 AM
10
Google
⭐⭐⭐⭐⭐ (5/5)
One of the nicest and most well kept rv parks we've been too will be back soon
⭐⭐⭐⭐⭐ (5/5)
We ended up not arriving til really late but the valet was great about helping us get in and set up
⭐⭐⭐⭐⭐ (5/5)
Very helpful through the check in even when arriving late
⭐⭐⭐⭐⭐ (5/5)
Very helpful with checking on everything
⭐⭐⭐⭐⭐ (5/5)
130 it was a beautiful site will be booking again
⭐⭐⭐⭐⭐ (5/5)
Behind exceptional beautiful park
Didn't go but I'm sure it was wonderful
⭐⭐⭐⭐⭐ (5/5)
Good selection
⭐⭐⭐⭐⭐ (5/5)
Amazing park
⭐⭐⭐⭐⭐ (5/5)
Absolutely we'll be back this summer
Yes
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/21/2023 10:16:58 AM
10
Internet
⭐⭐⭐⭐⭐ (5/5)
Outstanding
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Large angled very clean
⭐⭐⭐⭐⭐ (5/5)
Outstanding
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Yes we will return.
Yes
⭐⭐⭐⭐⭐ (5/5)
Server was very nice, food was good.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/21/2023 10:10:59 AM
10
RV Parkey App
⭐⭐⭐⭐⭐ (5/5)
Very easy. Glad that I was able to speak to someone on the phone
⭐⭐⭐⭐⭐ (5/5)
Very efficient. Really appreciated the escort to parking.
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
Yes. Everyone was very friendly and helpful
⭐⭐⭐⭐⭐ (5/5)
The sites were excellent. We stayed in 299 by the main clubhouse and really enjoyed it.
⭐⭐⭐⭐⭐ (5/5)
Yes. Your resort in the cleanest resort we've ever stayed in.
⭐⭐⭐⭐⭐ (5/5)
Nice quality merchandise at the store.
⭐⭐⭐⭐⭐ (5/5)
We really liked that there were separate parks for large dogs and small dogs.
⭐⭐⭐⭐⭐ (5/5)
Yes. Your resort is the best RV resort we've stayed in. We are planning on coming back!
Yes
⭐⭐⭐⭐⭐ (5/5)
Good food and reasonable prices
⭐⭐⭐⭐⭐ (5/5)
Service was great
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
Excellent
03/21/2023 09:29:18 AM
10
Internet
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Very friendly
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
180
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐ (4/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/20/2023 09:58:41 PM
10
Google
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Everyone was pleasant.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
site 31 was amazing.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
No
03/20/2023 07:44:11 PM
9
Online
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐ (4/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Only complaint would be to invest in battery operated golf carts for workers escorting guests to their sites. With our site being near the entrance, the almost none stop of the golf carts running around gets kinda old.
03/20/2023 03:46:03 PM
10
Drive by before opening
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
231
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/20/2023 03:03:22 PM
10
Drove by it in 2022.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐ (4/5)
Could be some more regular products available….bread, milk, etc
⭐⭐⭐⭐⭐ (5/5)
We didn’t use it but it looked good.
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Jordan was great.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/20/2023 02:55:03 PM
10
Google
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Jerry and his wife were next to us. Jerry loaned me his wash equipment to allow me to wash my camper. I was just asking where I could go buy something because it was nasty from our trip in. We ran into them multiple times and it was always great.
⭐⭐⭐⭐⭐ (5/5)
Amazing Resort. Probably the nicest we have ever stayed in.
⭐⭐⭐⭐⭐ (5/5)
The bath house was cleaned multiple times a day.
⭐⭐⭐⭐⭐ (5/5)
Really nice market.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Absolutely!!!
Yes
⭐⭐⭐⭐⭐ (5/5)
Bang Bang shrimp were awesome
⭐⭐⭐⭐⭐ (5/5)
Jordan was great!!!
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/20/2023 02:44:23 PM
10
Internet.
You need Winter rates for January & February. I might stay there longer.
⭐⭐⭐⭐⭐ (5/5)
The only negative comment is you need to change how you do your email receipts. They are very confusing compared to other campgrounds. It should state the charges, the discounts and then what actully gets billed.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
I have no dog(s) so I didn't use it.
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Pizza and all food that I had a chance to eat was very good.
03/20/2023 12:45:43 PM
9
Internet
⭐⭐⭐⭐⭐ (5/5)
Super easy
⭐⭐⭐⭐⭐ (5/5)
Great service, very friendly and professional
⭐⭐⭐⭐⭐ (5/5)
Got us to our site and showed us what we need to know and do
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐ (4/5)
#32, very nice, love the green space. The only downside was the site had a lot of slope, noticed that with numerous sites..
⭐⭐⭐⭐⭐ (5/5)
Very clean
⭐⭐⭐⭐⭐ (5/5)
Huge dog park! Our dog loved it
⭐⭐⭐⭐⭐ (5/5)
Absolutely
No
03/20/2023 12:47:42 PM
10
Online
⭐⭐⭐⭐⭐ (5/5)
Wonderful experience. Staff was available at all times and the customer service was top notch. Would recommend to anyone traveling in the area.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Super clean.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
No
03/20/2023 12:15:39 PM
10
A friend told us about it.
⭐⭐⭐⭐⭐ (5/5)
very easy
⭐⭐⭐⭐⭐ (5/5)
very nice and fast
⭐⭐⭐⭐⭐ (5/5)
yes very helpful
⭐⭐⭐⭐⭐ (5/5)
very friendly
⭐⭐⭐⭐⭐ (5/5)
site 328 nice level easy to get into
⭐⭐⭐⭐⭐ (5/5)
very nice
⭐⭐⭐⭐⭐ (5/5)
also very nice
⭐⭐⭐⭐⭐ (5/5)
yes and looking for dates next year. only suggestion is to get electric golf carts!
No
03/20/2023 11:02:55 AM
10
Google search
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Amazing! Thorough, exceptionally friendly
⭐⭐⭐⭐⭐ (5/5)
Everyone was fantastic
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
202 great location!
⭐⭐⭐⭐⭐ (5/5)
Beyond expectations. Keep up the great work!
⭐⭐⭐ (3/5)
Could stand to be larger with larger selection
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
No
03/20/2023 09:50:00 AM
10
Searching online camping spots
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Very friendly and helpful
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Site 174. Clean, level. Very nice hookups. Large site with plenty of room. Parked our 30’ camper, 2 vehicles and a golf cart with much room to spare
⭐⭐⭐⭐⭐ (5/5)
NA
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Our pup loved the dog park!
⭐⭐⭐⭐⭐ (5/5)
No
03/20/2023 08:58:34 AM
10
Friend
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
N/A
⭐⭐⭐ (3/5)
Needed more “grocery” items as opposed to snacks
N/A
Already booked and bringing more families
No
03/19/2023 04:52:51 PM
10
Google search
⭐⭐⭐⭐⭐ (5/5)
Very easy and when I called everybody was super helpful and nice.
⭐⭐⭐⭐⭐ (5/5)
Super polite and friendly. Helped back me into my site..
⭐⭐⭐⭐⭐ (5/5)
Assuming these are the people that took me to my site. Very helpful.
⭐⭐⭐⭐⭐ (5/5)
Again super polite and friendly and enjoyed the events for St Patrick’s Day
⭐⭐⭐⭐⭐ (5/5)
Very nice and clean.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐ (2/5)
Would have liked some different clothing options as a momento.
⭐⭐⭐⭐⭐ (5/5)
I would return. Only feedback is the golf cart drops to 6 mph when you go past water edge. Also the pool did not feel like 85.
Yes
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/19/2023 02:20:37 PM
10
Google search for RV parks with Pickleball
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
No
03/19/2023 10:06:04 AM
10
Heard about the soft opening last December when we were unable to get into our usual campground en route to Florida. Loved it and returned twice since then, including two weeks on our return from Florida this year.
⭐⭐⭐⭐⭐ (5/5)
Easy online
⭐⭐⭐⭐⭐ (5/5)
Quick and friendly
⭐⭐⭐⭐⭐ (5/5)
No issues
⭐⭐⭐⭐⭐ (5/5)
Friendly and helpful
⭐⭐⭐⭐⭐ (5/5)
207
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Beautiful giftware and reasonably priced. Perhaps a few more staple grocery items would be helpful
⭐⭐⭐⭐⭐ (5/5)
Excellent….we used both! A real plus for this park
⭐⭐⭐⭐⭐ (5/5)
Already have!
Yes
⭐⭐⭐⭐⭐ (5/5)
Food was excellent! Kudos to the chef!
⭐⭐⭐⭐⭐ (5/5)
Definitely! When Jordan noticed that I wasn’t really happy with one of the fancier drinks, she came to my table and offered to “doctor” it up to my liking. I really appreciated that!
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/19/2023 09:50:04 AM
10
Google search
⭐⭐⭐⭐⭐ (5/5)
Very easy
⭐⭐⭐⭐⭐ (5/5)
Very pleasant!
⭐⭐⭐⭐⭐ (5/5)
Nice addition that most resorts don’t have.
⭐⭐⭐⭐⭐ (5/5)
Everyone was helpful and polite.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
N/A
⭐⭐⭐⭐⭐ (5/5)
N/A
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
Surprisingly good lunch!
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/19/2023 09:45:27 AM
10
From Dave and Mary Hatfield
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
Great
⭐⭐⭐⭐⭐ (5/5)
Wonderful
⭐⭐⭐⭐⭐ (5/5)
Great dog 0park- walked Dave and Mary’s dog to it
⭐⭐⭐⭐⭐ (5/5)
Great
No
03/18/2023 05:10:05 PM
10
A friend found it online.
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Kevin was great
⭐⭐⭐⭐⭐ (5/5)
Everyone was great
⭐⭐⭐⭐⭐ (5/5)
75
⭐⭐⭐⭐⭐ (5/5)
Couldn’t believe how everything sparkled
Would love for there to be hot tubs for everyone. The website made it seem like we would have access to hot tubs and we were disappointed when we realized we couldn’t.
⭐⭐⭐⭐⭐ (5/5)
Cute stuff, would be great if there were more grocery items
⭐⭐⭐⭐⭐ (5/5)
Yes
⭐⭐⭐⭐⭐ (5/5)
Delicious, a little pricey but very convenient
⭐⭐⭐⭐⭐ (5/5)
Jordan and Michael were very good
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/18/2023 04:56:58 PM
10
Internet
⭐⭐⭐⭐⭐ (5/5)
Simple
⭐⭐⭐⭐⭐ (5/5)
Repeat customer
⭐⭐⭐⭐⭐ (5/5)
Very polite
⭐⭐⭐⭐⭐ (5/5)
Very friendly
⭐⭐⭐⭐⭐ (5/5)
Very clean
⭐⭐⭐⭐⭐ (5/5)
Very nice
⭐⭐⭐⭐ (4/5)
Need daily staples
⭐⭐⭐⭐⭐ (5/5)
Definitely
Yes
⭐⭐⭐⭐⭐ (5/5)
Excellent
⭐⭐⭐⭐⭐ (5/5)
Very nice
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
03/18/2023 02:58:58 PM
10
Internet search for RV resorts near Bluffton.
⭐⭐⭐⭐⭐ (5/5)
excellent customer service and quick check in.
⭐⭐⭐⭐⭐ (5/5)
potbelly could use an extra person to escort during peak check in
⭐⭐⭐⭐⭐ (5/5)
I'm from Maine too! excellent assistance with backing in
⭐⭐⭐⭐⭐ (5/5)
Fantastic service
⭐⭐⭐ (3/5)
site 9... great site, although we preferred site 8 (stayed in that spot in January). a bit disappointed that it was occupied by year round staff member. I would think preferred sites would be held for paying guests
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
we already did! after our experience in January, we brought a friend and his family (stayed in site 50)
No
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